Shipping policy

Last updated: May 2026

Thank you for shopping with House Naïa.

We are currently shipping within Cyprus only. Additional destinations will be added in the future.

Order Processing

Orders are typically processed within 1–3 business days. During launches, holidays, or promotional periods, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Within Cyprus

Estimated delivery time: 1–5 business days.

Delivery times are estimates and may vary depending on location, courier schedules, and unforeseen circumstances.

Packaging

Every House Naïa order is carefully packed in our signature packaging to ensure it arrives safely and beautifully.

Shipping Costs

Shipping fees are calculated at checkout and displayed before payment is completed.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. House Naïa is not responsible for delays or delivery issues resulting from incorrect addresses provided by customers.

Delays

While we do our best to ensure timely delivery, House Naïa cannot guarantee delivery dates and is not responsible for delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at hello@housenaia.com and we will do our best to assist.

Future Shipping Destinations

We look forward to expanding our shipping destinations beyond Cyprus in the future. Updates will be announced on our website and social channels.

Contact

For any shipping-related questions, please contact:

Email: hello@housenaia.com

Website: www.housenaia.com