Where do you ship?

We currently ship within Cyprus. We look forward to expanding to additional destinations in the future.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days. Delivery within Cyprus usually takes 1–5 business days.

How much does shipping cost?

Shipping costs are calculated at checkout and displayed before payment is completed.

Can I return my order?

All sales are final. We do not accept returns or offer refunds for change of mind, sizing issues, or personal preference.

What if my item arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery at hello@housenaia.com and include photographs of the item and packaging.

How can I contact House Naïa?

You can reach us at hello@housenaia.com. We aim to respond within 1–2 business days.

Are your accessories waterproof?

Product details vary by item. Please refer to each product description for specific care instructions and materials.

How should I care for my pieces?

To preserve the beauty and longevity of your pieces, we recommend following the care instructions provided on each product page.

Will sold-out items be restocked?

Selected pieces may be restocked, while others may be available only in limited quantities. Follow us on social media or subscribe to our newsletter for updates.

Do you offer gift packaging?

Every House Naïa order is thoughtfully packaged, making it perfect for gifting or keeping.